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Every new Genesis owner is enrolled in our 24/7 Roadside Assistance program. In the unlikely event that you require roadside assistance, our team will coordinate towing to the nearest Genesis Distributor anywhere in Canada or the continental U.S.A.
Roadside Assistance Services
Drive with confidence knowing that you're covered in case of unexpected roadside emergencies. You are in good hands with our team of skilled mechanics, who are ready to assist you promptly with common issues like flat tires, dead batteries, and lockouts.
Flat tire change
Our Roadside Assistance Operator will arrange for a service person to change a flat tire provided there is a serviceable inflated and mounted spare tire. If we cannot change your tire, your towing benefits apply.
*See Towing Service details. Tire repairs are not covered.
Lockout
Our Roadside Assistance Operator will arrange to have a service person attempt to open your vehicle should your keys be locked inside the passenger compartment.
*You may be required to sign a release of liability form prior to service being rendered.
Battery Boosting
Our Roadside Assistance Operator will arrange to have a service person boost the battery to enable a disabled vehicle to proceed under its own power. EV vehicles out of power will be towed to the closest charging station in the Roadside Assistance system.
Towing
When a vehicle is deemed inoperable, our Roadside Assistance Operator will arrange to have your vehicle towed from the breakdown location to the nearest authorized Genesis Distributor.
*Towing services are available when a vehicle is deemed inoperable by the authorized service person on site.
Trip interruption
If your vehicle is inoperable due to a mechanical breakdown or unforeseen accident, you are covered for any of the following expenses up to a total of $1,000 CAD — Vehicle rental, local lodging and meals, and commercial transportation to your home or desired destination.
*Eligible vehicles must be inoperable for a period of 24 hours or longer and over 100 km from your primary home. Coverage includes up to a maximum of 3 days and a total expenses of $1,000 CAD.
Flat tire change
Our Roadside Assistance Operator will arrange for a service person to change a flat tire provided there is a serviceable inflated and mounted spare tire. If we cannot change your tire, your towing benefits apply.
*See Towing Service details. Tire repairs are not covered.
Lockout
Our Roadside Assistance Operator will arrange to have a service person attempt to open your vehicle should your keys be locked inside the passenger compartment.
*You may be required to sign a release of liability form prior to service being rendered.
Battery Boosting
Our Roadside Assistance Operator will arrange to have a service person boost the battery to enable a disabled vehicle to proceed under its own power.
Towing
When a vehicle is deemed inoperable, our Roadside Assistance Operator will arrange to have your vehicle towed from the breakdown location to the nearest authorized Genesis Distributor.
*Towing services are available when a vehicle is deemed inoperable by the authorized service person on site.
Trip interruption
If your vehicle is inoperable due to a mechanical breakdown or unforeseen accident, you are covered for any of the following expenses up to a total of $1,000 CAD — Vehicle rental, local lodging and meals, and commercial transportation to your home or desired destination.
*Eligible vehicles must be inoperable for a period of 24 hours or longer and over 100 km from your primary home. Coverage includes up to a maximum of 3 days and a total expenses of $1,000 CAD.
How to submit a claim
1. Visit https://roadsideclaims.xperigo.com and complete the required contact information to register a new account.
2. Once you have successfully logged into your account, you can submit a new claim or check the status of a claim.
1. On the main overview page, click 'Submit a claim' and choose between 'Own Service Expenses' and 'Trip Interruptions Expenses'.
2. Enter your VIN, Claimant, and Payment Information. Payment methods can be via EFT. If the cheque is payable to someone other than the claimant (i.e. Distributor), check the box and fill out the 'payable to' section.
3. Include as much detail about the services you are claiming. Receipts and work/repair orders from the dealership will be required in order for our Roadside Assistance team to review and process the request.
Once all information has been filed out, click 'Submit claim' to confirm.
Once the claim has been submitted, you will receive a confirmation of what you have submitted along with your claim number. You will continue to receive e-mail notifications regarding the status of the claim submission.
To check the status of a claim, visit https://roadsideclaims.xperigo.com and enter the claim number in the search bar at the top of the page or under the claim's history.